Purchases, access & help
What am I buying?
A full recording of approximately 9½ minutes, with music only and no spoken guidance for online listening. An internet connection is required. File downloads are not included.
Where is my purchase?
Open My journeys with your purchase email and enter the six-digit code you receive in the same tab. If you have paid but cannot see your journey, contact us before buying again.
Access my purchaseMy code hasn’t arrived.
Check that you entered the email used for your purchase or membership, and check spam. Once the countdown ends, you can request another code. Use the latest code in the same Soundphilia tab. Codes expire after 10 minutes. If you still need help, contact us.
Get helpI bought with a different email.
Return to sign in and use the email shown on your purchase receipt. If you can no longer access it, contact us for help. You do not need to buy again. Do not send your sign-in code or card details.
Get helpDo I need a new account for my purchase?
No. If you have a paid purchase, request a code directly from Sign in using your purchase email. Creating an account is for new visitors who do not yet have a purchase or account.
Purchase or membership?
Buy a favourite journey once to listen without a monthly charge. Membership suits you if you want to switch between all available journeys. New additions will be included when published; the first release date is not set.
How do I stop my membership?
Use Manage membership in My journeys. Access continues until the end of your paid period. Individual purchases remain available.
How do I pay for a session?
Payment is taken when booking. Group sessions have up to 6 people and each participant needs a paid place. If online booking is not yet available, contact us about availability.
Can I cancel or reschedule?
Cancel at least 24 hours before the session starts for a full refund. To reschedule, contact us at least 24 hours in advance. For later requests, please contact us.
Which currency will I pay in?
Choose EUR or GBP in the control at the bottom of the screen, independently of language. Prices are fixed. Changing this does not affect a subscription you have already started. Check the currency and final amount at checkout.